Cancellation &
Refunds.
This policy outlines how you can cancel or seek a refund for products/services purchased through the Platform owned by SHRISHIVANANDA INDUSTRIES LLP.
Order Cancellations
Please review our specific timelines for cancelling an order.
General Rules
- Cancellations considered only if made within 7 days of order.
- Not allowed if shipping process has already been initiated.
- If out for delivery, you may choose to reject at doorstep.
- SHRISHIVANANDA INDUSTRIES LLP handles all approved requests.
Special Categories
- Manufacturer warranty issues must be referred to them.
- Expectation mismatches must be reported in 7 days.
Refund Timeline
Damaged or Defective Items
In case of receipt of damaged or defective items, please report to our customer service team immediately.
Verification Process
Requests will be entertained once the seller/merchant listed on the Platform has checked and determined the damage at their own end.
Expectation Mismatch
If the product is not as shown on the site or per expectations, notice must be brought to customer service within 7 days.
The Refund Process
7-Day Notice
Ensure you contact us within 7 days of delivery or order placement for eligibility.
Verification
The seller or merchant will inspect and verify the reported damage or defect.
Decision
Customer service team reviews the complaint and decides on the appropriate resolution.
8-Day Credit
Once approved, your refund is processed and completed within 8 business days.
Submit a
Resolution Request
Reach out to our customer service team to initiate a cancellation or refund process.